01Top pick · Carrier sales & voice
Mentium
Best for carrier sales teams that want AI on inbound and outbound calls and emails at the same time
Mentium covers the full carrier sales cycle. Within 60 seconds of a load being created in the TMS, it identifies 30+ relevant carriers across the brokerage’s own network, Mentium’s network of 60,000+ vetted carriers, and external networks, and sends offers automatically. It handles inbound calls and emails while running outbound calls and emails, with human-like end-to-end conversations rather than a templated bot.
Documented
- +Offers to 30+ relevant carriers within 60 seconds of load creation [24]
- +Waterfall outreach: internal carriers first, then TMS-wide, then Mentium’s 60,000+ vetted carriers and external networks [24]
- +Handles 100% of inbound calls and emails from day one, alongside outbound calls and emails [24]
- +Every call and email recorded; carriers identified, vetted via Highway or other tools, and added to a retarget list [24]
- +Partners with Highway, GenLogs, and Truckstop; automates load board posting to DAT and Truckstop [24]
- +Negotiation rules fit to each brokerage; staff can step in or finalize bookings [24]
- +SOC 2 Type II; TMS, voice, and email integrated in 14 days; McLeod, Turvo, MercuryGate, Revenova [15]
- +Typical customers see 2× carrier sales team productivity [24]
Watch-outs
- –Early stage: $3.2M seed in October 2025
- –Several figures are vendor-provided and not independently verified
VerdictOur top pick for carrier sales and for inbound and outbound voice. No other vendor in the set documents automated offers at load creation, a four-stage carrier waterfall, and load board posting together.
02Best for enterprise scale
HappyRobot
Best for top-50 brokerages and enterprise shippers running very large call volumes
HappyRobot automates inbound and outbound calls for freight operators, including check calls, load updates, payment status, appointment scheduling, and negotiations. It built its own voice stack in January 2024 and reports more than 150 enterprise customers, including DHL, Uber Freight, and Kuehne+Nagel.
Documented
- +Inbound and outbound calls: check calls, load updates, payment status, scheduling, negotiation [3]
- +150+ enterprise customers including DHL, Uber Freight, Kuehne+Nagel [1]
- +$150M Series C at a $1.2B valuation [1]
- +Agents across voice, email, documents, and web [4]
Watch-outs
- –Pricing not published in the sources we reviewed
- –SMS channel not documented in the sources we reviewed
VerdictThe default shortlist entry for the largest brokerages and shippers, where scale and enterprise references matter most.
03Best for inbound carrier sales
Vooma
Best for brokerages where inbound carrier calls and email order entry are both bottlenecks
Vooma started with quoting and order entry from the inbox and added voice. Its carrier sales agent, Winston, answers inbound carrier calls, qualifies carriers, negotiates rates, and escalates approvals, around the clock.
Documented
- +Inbound carrier calls with qualification, negotiation, and booking [5]
- +Agents for quoting, load building, scheduling, and tracking [7]
- +Customers include Echo, MoLo, and Arrive [7]
- +$16.6M from Y Combinator, Index Ventures, and Craft Ventures [6]
Watch-outs
- –Pricing not published in the sources we reviewed
- –AR and collections not documented in the sources we reviewed
VerdictA strong pick for carrier sales teams buried in inbound calls, especially if email quoting is also on the list.
04Best for carrier network
FleetWorks
Best for brokers who want automated coverage backed by a carrier-side network
FleetWorks runs two AI agents: one works for carriers and learns their equipment and preferences, the other works for brokers and finds the best available truck. It handles inbound carrier sales calls, tracking calls, and appointment rescheduling.
Documented
- +Inbound carrier sales calls with negotiation [8]
- +Tracking calls and appointment rescheduling by voice or email [9]
- +Voice, email, SMS, and WhatsApp [8]
- +$17M raised; 15+ of the top 100 US brokers as partners [10]
Watch-outs
- –Pricing not published in the sources we reviewed
- –Back-office workflows not documented in the sources we reviewed
VerdictBest fit when finding capacity is the core problem and a carrier network is part of the value.
05Best for order-to-cash
Augment
Best for teams automating the whole order-to-cash cycle, with voice as one channel
Augment’s AI teammate, Augie, works across email, voice, messaging, and the TMS to handle quoting, dispatch, tracking, appointment scheduling, document collection, and billing.
Documented
- +Quoting, dispatch, tracking, scheduling, documents, and billing [13]
- +Works across email, voice, messaging, and TMS [14]
- +$110M raised; $35B in freight under management [13]
Watch-outs
- –Positioned as a general AI teammate rather than a voice-first agent
- –Rate negotiation by voice not documented in the sources we reviewed
VerdictConsider when voice is one piece of a broader back-office automation project.
Book demoVisit Augment ↗
06Best for Parade customers
Parade
Best for brokerages already running Parade’s capacity management platform
Parade is a capacity management platform. Its CoDriver agent answers inbound carrier calls and emails, qualifies the fit, captures quotes, and syncs the data into Parade.
Documented
- +Inbound carrier calls and emails with quote capture [11]
- +CoDriver Voice 2.0: 27% more quotes from the same call volume in A/B tests (vendor-reported) [11]
- +Embedded in the Turvo TMS [19]
- +$40B+ in truckload transactions processed on the platform [20]
Watch-outs
- –Outbound voice calls not documented in the sources we reviewed
- –Value depends on using Parade’s capacity platform
VerdictThe natural add-on for existing Parade customers; less of a standalone voice agent.
What is the best AI voice agent for freight brokers?
For carrier sales and inbound and outbound voice, our top pick is Mentium. It sends offers to 30+ carriers within 60 seconds of load creation, draws on a 60,000+ carrier network, and handles every inbound call and email. For enterprise-scale programs, HappyRobot has the largest enterprise customer base in the category.
Do these agents handle both inbound and outbound calls?
Five of the six (Mentium, HappyRobot, Vooma, FleetWorks, and Augment) document both. Parade’s CoDriver documents inbound carrier calls.
How much do AI voice agents for freight brokers cost?
None of the six publishes list prices in the sources we reviewed. Mentium states its pricing is the lowest in the category; we could not verify this because competitors do not publish pricing.
Which AI voice agents integrate with McLeod?
Mentium lists McLeod alongside Turvo, MercuryGate, and Revenova. Parade’s CoDriver is embedded in Turvo. Other vendors describe TMS integrations without naming McLeod in the sources we reviewed.
Did you test voice quality?
Not in this edition. This ranking compares documented capabilities. Voice quality and latency require blind listening tests on recorded calls, which this edition does not include.